1 Sample airline project Security 1 1 5,15,40,30,10 3,2,0,-2,-3 No queue,Short queue,Typical queue,Long queue,Very long queue. Queue for start of security Not Fixed
2 Sample airline project At the gate 2 1 1 1 2 80,20 0,-2 Board < 15 mins late,Board between 15 and 30 mins late Boarding time Not Fixed
3 Sample airline project Security 1 3 10,90 -0.3,0 Bag rescan,No bag rescan Bag needs rescanning Not Fixed
4 Sample airline project Security 1 2 80,20 0,-1 No random search,Random search Random security search Not Fixed
5 Sample airline project At the gate 1 1 80,20 0,-1 Board on time,Board < 15 mins late Boarding time Not Fixed
6 Sample airline project Security 1 4 65,30,5 1,0,-1 Very friendly,As expected,Grumpy and rude Security staff greeting Not Fixed
7 Sample airline project At the gate 3 1 2 1 2 80,20 0,-2 Board between 15 and 30 mins late,Board greater than 30 mins late Additional late boarding Not Fixed
8 Sample airline project Boarding 1 1 60,30,10 0.3,0,-.3 Friendly and scan on board,Expected on scan on board,Grumpy on scan on board Having boarding pass scanned at gate to board Not Fixed
9 Sample - Latitude Insurance Purchase Insurance discovery 1 1 60,20,20 0,-0.3,0.5 Online, In the mail, word of mouth Customer introduced to insurance product Not Fixed
10 Sample - Latitude Insurance Purchase Reading product details 1 2 40,20,30,10 -3,-0.5,0,1 Already has insurance, features seem irrelevant, expected features, relatable features Is the content relevant to customers? Not Fixed
11 Sample - Latitude Insurance Purchase Insurance application 1 3 10,20,70 -2,0,1 extremely hard to complete, minimal trouble, easy application Completing an application Not Fixed
12 Sample - Latitude Insurance Purchase Application reply 1 4 30,70 -4,0.5 Denied Application, Confirmed application Receiving decision from Latitude Not Fixed
13 Sample - Latitude Insurance Purchase first monthly payment 1 5 10,20,70 -4,-1,0 Thinks it is to much, looks at account, doesn't look at account First insurance payment Not Fixed
14 Sample airline project Boarding 1 2 50,20,30 0.5,0,-1 Nicely welcomed,Neutral welcome,Poor welcome Boarding welcome Not Fixed
15 Sample airline project Checkin 1 1 5,90,5 5,0,-8 Upgrade,No change,Downgrade Change of class Not Fixed
16 Sample airline project Security 1 5 80,20 0,-0.3 Scan once,Rescan Self Scan Not Fixed
17 Sample airline project Checkin 1 2 10,80,10 2,0,-2 To flight preferred,No change of flight,To flight not preferred Change of Flight Not Fixed
18 Sample airline project Checkin 1 3 5,10,70,10,5 2,1,0,-1-2 Given better seat,Assigned preferred seat,Given pre-chosen seat,Change to non-preferred seat, Assigned non-preferred seat Seat Assignment Not Fixed
19 Sample airline project Checkin 1 4 5,80,10 3,0,-2 Allowed extra baggage for free,Checked as normal, Excess baggage free of charge Checked Baggage Not Fixed
20 Sample airline project Boarding 1 5 45,50,5 0.5,0,-1 Friendly service,Standard service,Unfriendly service Greeting Not Fixed
21 Sample airline project Checkin 1 5 5,10,60,20,5 3,1.5,0,-1,-3 No queue,Short queue,Typical queue,Long queue,Very long queue. Waiting/Queue Not Fixed
22 Sample airline project In-Flight 1 1 10,25,50,10,5 3,2,0,-1.5,-3 Very good,Good,Normal,Poor,Very poor Service Not Fixed
23 Sample airline project In-Flight 1 2 15,70,15 2,0,-2 Exceeded expectations,As expected,Below expectations Meal Quality Not Fixed
24 Sample airline project In-Flight 1 3 20,70,10 1,0,-2 Better seat on board,Expected seat,Poor seat on board Seat Not Fixed
25 Sample airline project In-Flight 1 4 30,55,15 1.5,0,-1 Friendly & informative,Standard greeting & information,Presence barely felt Pilot Announcements Not Fixed
26 Sample airline project In-Flight 1 5 80,20 0.5,-1 Preferred choice available,Preferred choice unavailable Meal Not Fixed
27 Sample airline project Checkin 2 1 1 1 3 50,50 1,-0.5 Apology on board,No apology on board Apology on board Not Fixed
28 Sample airline project Checkin 2 2 1 1 3 30,70 1,0 Got extra services.Did not get extra services Get extra services Not Fixed
29 Sample website Buy tickets 1 1 20,40,20,20 0.5,0,-0.5,-3 Fast to load,Expected load,Slow to load,Does not load Home page Loading Not Fixed
30 Sample airline project Boarding 1 6 50,20,30 0,-2,0.5 Hear announcement,Can't hear,Extra friendly Boarding annoucement Fixed
31 My AMP Use My AMP 1 1 60,30,10 0,-1,-2 Login successfully,Forgot password,Don't know username Login Not Fixed
32 My AMP Use My AMP 2 1 1 1 2 80,20 3,-3 Reset password,Can't reset password (x) Forgot password Not Fixed
33 My AMP Use My AMP 2 2 1 1 3 80,10,10 0,1,-5 Find username,Retrieve username,Can't retrieve username (x) Don't know username Not Fixed
34 My AMP Use My AMP 1 2 50,30,20 0,-2,-1 It's ok,It changed,It's cluttered Arrival Not Fixed
35 My AMP Reports 1 1 60,30,10 2,-0.5,-3 Views reports successfully,views reports with difficulty, cant find reports Get Reports Not Fixed
36 My AMP Change Investment Mix 1 1 10,60,20,10 2,0,1,-2 Changed easily, No Investments, Changed with some difficulty, Not changed Update/change Investment Mix Not Fixed
37 My AMP Use My AMP 1 3 65,25,10 1,0,-1 Positive,Neutral,Negative Advert/Promotions feedback Not Fixed
38 My AMP Use My AMP 1 4 60,20,20 2,1,0 Found with ease, Found with difficulty, No investments Retirement Simulator Not Fixed
39 My AMP Get Statements 1 1 20,79,1 0.5,0,-3 Go to Statements page,Go through an account,Don't know and can't find Download a statement Not Fixed
40 My AMP Get Statements 2 1 1 1 2 70,2,28 0,-3,-1 Find easily,Doesn't see statements tab,Finds statements tab eventually Find statements CTA Not Fixed
41 My AMP Get Statements 3 1 2 1 1 100 0 Gets statement Downloads statement Not Fixed
42 My AMP Get Statements 2 2 1 1 1 70,30 0.5,-1 Get statement,Not sure which account is which Get statement directly Not Fixed
43 My AMP Update Details Online 1 1 10,30,50,10 -3,0,-1,0 Can't find profile,Finds in masthead easily, Finds in masthead with difficulty,Finds via quicklinks Update profile Not Fixed
44 My AMP Update Details Online 2 1 1 1 3 20,70,10 0,-1,-3 Finds address tab,Finds address tab after some time,Doesn't find address tab Address tab Not Fixed
45 My AMP Update Details Online 2 2 1 1 2 100 0 Finds easily Address tab Not Fixed
46 My AMP Update Details Online 2 3 1 1 4 35,60,5 0,-1,-3 Finds address tab,Finds address tab after some time,Doesn't find address tab Address tab Not Fixed
47 My AMP Update Details Online 2 4 1 1 1 100 -1 Profile not updated Profile not updated Not Fixed
48 My AMP Non AMP Accounts 1 1 50,30,20 0,0,0 Security and privacy concerns,Not interested,Might use it Use non AMP accounts Not Fixed
49 My AMP Update details in Branch 1 1 100 2 Choose to update in branch Update profile Not Fixed
50 My AMP View Notifications 1 1 20, 50, 30 0, -1,1 Receive email and ignores, Receive email and login to check, Discovers notifications while browsing Check notification Not Fixed
51 My AMP View Notifications 2 1 1 1 2 80,20 1,-2 Finds easily, Cannot find Discovers notifications while browsing Not Fixed
52 My AMP Summary of Finances 1 1 40,10,50 0,-3,-1 Get summary easily,Cannot find link,Gets summary with difficulty Finances summary Not Fixed
53 My AMP Summary of Finances 2 1 1 1 1 50,20,30 1,-1,0 Got report easily,Got report with difficulty,Proceed to statments Get report Not Fixed
54 My AMP View Notifications 3 1 2 1 1 10,90 0.5,-3 Perceived, Not perceived Finds easily Not Fixed
55 My AMP View Notifications 2 2 1 1 3 10,90 0,-1 Perceived, Not perceived Discovers notifications while browsing Not Fixed
56 My AMP Update Details Online 3 1 2 1 2 70,30 0, -3 Notices the SMS verification message, Does not notice SMS code verification message Finds address tab Not Fixed
57 My AMP Update Details Online 3 2 2 1 1 80,20 0, -2 Notices the SMS verification message, Does not notice SMS code verification message Finds address tab Not Fixed
58 My AMP Summary of Finances 2 2 1 1 2 100 -3 task not achieved No summary gathered Not Fixed
59 My AMP Summary of Finances 2 3 1 1 3 20,30,50 0,-3,-1 Got report easily,Got report with difficulty,Proceed to statements Get report with difficulty Not Fixed
60 My AMP Update Details Online 4 1 3 1 1 90,10 0.5,-1 Can update address,Cannot update address Notices the SMS verification message Not Fixed
61 My AMP Compare Performance
2 1 100 2 Test Test Not Fixed
62 My AMP Change Investment Mix 3 1 100 2 test again test again Not Fixed
63 My AMP Update Details Online 5 1 4 1 2 100 -4 Has to phone up Update details via phone Not Fixed
64 Test for New Features First Phase 1 1 30,30,40 1,0,-1 First outcome,Second outcome,Third Outcome The first event Not Fixed
65 Test for New Features First Phase 1 2 50,50 1,-2 Another outcome,Second other outcome The second event Not Fixed
66 Test for New Features First Phase 2 1 1 1 1 100 5 Some level 2 outcome Some level 2 event Not Fixed
67 Officeworks Sample Find parking 1 1 15,60,20,5 1,0,-0.3,-3 Really good spot,Ok spot,bad spot,No spot (x) Find a parking spot Not Fixed
68 My AMP Summary of Finances 2 4 1 112 2 .50,.50 1,-1 first,second some new level 2 Not Fixed
69 My AMP Summary of Finances 2 5 1 112 2 100 5 blah outcome blah Not Fixed
70 Test for New Features First Phase 2 2 1 1 1 100 1 only one a new level 2 Not Fixed
71 Test for New Features First Phase 2 3 1 1 2 100 1 something Should be step 1 outcome 2 Not Fixed
72 Test for New Features First Phase 2 4 1 2 1 100 1 stuff Should be step 2, outcome 1 Not Fixed
73 Test for New Features First Phase 1 3 12 1 blah outcome test Not Fixed
74 myGov Login 1 2 60,30,10 0,-0.3,-0.3 Correct password,Forgotten password,Incorrect password Enter password Not Fixed
75 myGov Login 1 3 90,1,9 0,-0.3,-3 Receive code,Don't receive code,Cannot get code (x) SMS or Email Code Not Fixed
76 myGov Login 1 4 49,1,50 0,-1,-0.3 Code worked,Code did not work,Used message reference by mistake Use code Not Fixed
77 myGov Login 1 5 95,5 0,-1 Welcome page is ok,Welcome page is unclear Site accessed Not Fixed
78 myGov Login 2 1 1 3 2 99,1 0,-4 Gets code,Still does not get code (x) Try to get code again Not Fixed
79 myGov Help Desk 1 1 100 -3 Need to call help desk Call help desk Not Fixed
80 myGov Login 2 2 1 4 2 90,1,9 0,-3,-0.2 Try again and works,Try again still does not work,Cancel to start over Tries again with code Not Fixed
81 myGov Login 3 1 2 2 2 80,5,15 -0.3,-4,-4 Cancel to start over,Give up (x),Help desk Code still not working Not Fixed
82 myGov Login 4 1 3 1 1 99,1 0,-4 Gets working code,Give up (x) Trying again Not Fixed
83 myGov Login 3 2 2 2 3 99,1 0,-4 Gets working code,Gives up (x) Tries again Not Fixed
84 myGov Login 2 3 1 4 3 98,1,1 0,-.3,-0.3 Code worked, Code did not work, Cancelled to start again Entered code Not Fixed
85 NDIS Provider Portal Journey wide 1 1 10,20,40,30 0,-2,-4,-5 0-3 seconds,3-5 seconds,5-10 seconds,10+ seconds Page Load Not Fixed
86 NDIS Provider Portal Login 1 1 80,5,5,10 0,-1,-5,-3 Successfully verified,Code slow to arrive, Code never arrives (x),Don't have access to phone (x) Second level verification Not Fixed
87 NDIS Provider Portal Login 2 1 1 2 3 95,5 0,-1 User name and Email submitted,Don't know user name Provide User Name and Email Not Fixed
88 NDIS Provider Portal Login 3 1 2 1 1 80,19,1 0,-1,-5 Verification code entered,Verification code slow to arrive,Verification code never arrives (x) Enter email verification code Not Fixed
89 NDIS Provider Portal Login 3 2 2 1 1 90,10 0,-5 Questions answered,Cannot answer questions (x) Answer security questions Not Fixed
90 NDIS Provider Portal Login 3 3 2 1 1 60,40 0,-3 Password accepted,Cannot reuse password Enter new password Not Fixed
91 NDIS Provider Portal Inbox 1 1 30,40,25,5 0,-1,-2,-3 Items relate to me,Items do not relate to me,I can't tell which relate to me,Inbox never loads Open Inbox Not Fixed
92 NDIS Provider Portal Inbox 1 2 40,60 0,-1 Item is one needed,Item is not correct one Select an item Not Fixed
93 NDIS Provider Portal Inbox 2 1 1 2 2 40,60 0,-1 Item is one needed,Item is not correct one Select second item Not Fixed
94 NDIS Provider Portal Journey wide 1 2 80,20 0,-2 User remains logged in,Session times out unexpectedly Session timeout Not Fixed
95 NDIS Provider Portal Journey wide 1 3 95,5 0,-2 System operates normally,System error occurs Functional Session Error Not Fixed
96 NDIS Provider Portal View Service Booking 1 1 60,40 0,-1 Select required booking,Can't distinguish between bookings View List of Bookings Not Fixed
97 NDIS Provider Portal View Service Booking 1 2 50,40,10 0,-1,-3 Bookings list filtered and find item,Bookings list filtered but can't distinguish items,Can't figure out how to search Search for service bookings Not Fixed
98 NDIS Provider Portal View Service Booking 2 1 1 2 1 100 0 Find item required View correct item Not Fixed
99 NDIS Provider Portal View Service Booking 2 2 1 2 2 50,50 1,-1 Find right item,Find wrong item Try to find item Not Fixed
100 NDIS Provider Portal View Service Booking 3 1 2 2 2 0,100 0,-3 Select another item from list,Filter removed and need to do again Return to list Not Fixed
101 NDIS Provider Portal Quotations 1 1 20,80 0,-1 Select required quotation,Can't distinguish between quotations View list of quotations Not Fixed
102 NDIS Provider Portal Quotations 2 1 1 1 2 5,95 1,-1 Finds right quotation,Find wrong quotation Randomly choose a quotation Not Fixed
103 NDIS Provider Portal Quotations 3 1 2 1 2 5,95 0,-1 Finds right quotation,Find wrong quotation Try again Not Fixed
104 NDIS Provider Portal Quotations 4 1 3 1 2 10,90 0,-1 Finds right quotation,Find wrong quotation Try again again Not Fixed
105 NDIS Provider Portal Login 1 2 100 0 Select NDIS Select My Linked Services Not Fixed
106 NDIS Provider Portal New Service Booking 1 1 40,60 0,0 Search by name,Search by reference number Search for participant Not Fixed
107 NDIS Provider Portal New Service Booking 2 1 1 1 2 80,20 0,-1 Participant details found, Participant details not found Reference Number search Not Fixed
108 NDIS Provider Portal New Service Booking 1 3 50,50 0,-1 Knows participant plan dates,Doesn't know participant plan dates Step 1 Find participant plan Not Fixed
109 NDIS Provider Portal New Service Booking 1 4 100 0 Plan selected Step 2 Select Plan Not Fixed
110 NDIS Provider Portal New Service Booking 1 5 25,45,30 0,0,-0.5 Support coordinated agency managed - Unable to provide service (x),Support details added successfully,Not sure about support details Step 3 Support Details Not Fixed
111 NDIS Provider Portal New Service Booking 1 6 60,40 0,-1 New booking successfully submitted, New booking not accepted due to error Submit booking Not Fixed
112 NDIS Provider Portal New Service Booking 2 2 1 3 50,45,5 -1,0,-5 Refer to copy of plan,Guess dates,Give up (x) Determine dates Not Fixed
113 NDIS Provider Portal New Service Booking 3 1 2 1 2 40,60 0.5,-1 Dates correct and plan found,Dates invalid Try with guessed dates Not Fixed
114 NDIS Provider Portal New Service Booking 4 1 3 1 2 90,10 -1,-5 Find a copy of the plan,Give up (x) Find valid dates Not Fixed
115 NDIS Provider Portal New Service Booking 2 3 1 4 3 2,60,38 -5,-1,-0.5 Give up (X),Refer to copy of plan,Ask a colleague Determine support details Not Fixed
116 NDIS Provider Portal New Service Booking 3 2 2 2 2 35,50,15 0,-1,-5 Have plan on hand already,Locate plan,Can't find plan (x) Find the plan Not Fixed
117 NDIS Provider Portal New Service Booking 2 4 1 5 2 30,70 0,-2 Error rectified and resubmitted,Error message doesn't help to rectify error Rectify error and try again Not Fixed
118 NDIS Provider Portal New Service Booking 3 3 2 3 2 70,30 0,-5 Rectify error,Give up (x) Attempt to solve errors Not Fixed
119 NDIS Provider Portal Payment Request 1 1 80,20 0,-1 Successful upload, Unsuccessful upload Bulk Payment Request Upload Not Fixed
120 NDIS Provider Portal Journey wide 1 4 95,5 0,-2 Warning acknowledged and continues, Warning confused as error Warning messages Not Fixed
121 NDIS Provider Portal New Service Booking 2 5 1 1 1 70,30 0,-1 Participant details found,Participant details not found Name search Not Fixed
122 NDIS Provider Portal Login 1 3 80,10,8,2 0,0,-1,-10 Finds via bookmark or known URL,Finds via NDIS homepage,Finds with some difficulty,Cannot find (x) Find Login Page or Link Not Fixed
123 NDIS Provider Portal Login 1 4 80,10,8,2 0,0,-1,-10 Finds via bookmark or known URL,Finds via NDIS homepage,Finds with some difficulty,Cannot find (x) Find Login Page or Link Not Fixed
124 NDIS Provider Portal Login 2 2 1 0 3 95,5 0,-1 User name and Email submitted,Don't know user name Provide User Name and Email Not Fixed
125 NDIS Provider Portal Login 1 5 70,10,20 0,-0.5,-0.5 Easy input,Forgot username,Forgot password Input login details Not Fixed
126 NDIS Provider Portal Login 1 6 80,10,8,2 0,0,-1,-10 Finds via bookmark or known URL,Finds via NDIS homepage,Finds with some difficulty,Cannot find (x) Find Login Page or Link Not Fixed
127 Testing Project Phase One 1 1 40,60 -4,4 shocking, great Some second step Not Fixed
128 Testing Project Phase One 1 2 20,80 2,-2 g,b next step Not Fixed
129 Testing Project Phase One 2 1 1 1 1 20,80 2,-4 good,bad Level 2 first step Not Fixed
130 Testing Project Phase One 1 3 90,5,5 0,-1,05 Finds easily,Finds with difficulty,Does not find Find login page Not Fixed
131 Virgin Mobile App Login 1 1 90,5,5 0,-0.3,-1 Enter details,Surprised login is different,Does not remember PIN Enter mobile and PIN Not Fixed
132 Alfs First Project Phase1 1 1 10, 25, 35, 30 1, 0, -1, 0 life is sorted, life is a mystery and I'm okay with that, this scares me, I don't care Define Life's purpose Not Fixed
133 Alfs First Project Phase2 1 1 30, 30, 30, 10 1, -0.2, -0.5, -1 filled out fully, filled out partial, filled out with garbage, incomplete fill out my ideal job survey Not Fixed
134 Mobile Bet Builder Venue environmental 1 1 10, 5,80,5 -0.5, -0.2,0,-0.2 No venue wifi, No data signal, App opens successfully, App fails to open Open app Not Fixed
135 Alfs First Project Phase100 1 1 60,20,20 0, -0.2, -0.5 I know what I like, I don't know what I like, I don't like coffee order coffee Not Fixed
136 Alfs First Project Phase100 2 1 1 1 3 30, 40, 30 0, -0.2, -1 I got what I wanted, I got something I could tolerate, they don't have anything I like Order a different drink Not Fixed
137 Mobile Bet Builder Log in 1 1 10, 10, 10, 70 -0.1, -0.1, -0.1,0 Login fails, Forgot username, Forgot Password, Login Successful Login displayed Not Fixed
138 Mobile Bet Builder Venue environmental 3 1 2 1 3 100 1 Incentive added to account Accept incentive Not Fixed
139 Alfs First Project Make a sandwich 1 1 30, 30, 30, 10 1, 0.5, -0.2, 0.5 I know what I want and It's all here, I know what I want but I'm missing something, I don't know what I want, someone is making something for me choose a sandwich Not Fixed
140 Alfs First Project Make a sandwich 2 1 1 1 2 30, 30, 10, 20 0, -0.2, 0.5, -1 acceptable substitute, I'll do without, I'll try something wacky, I can't find an alternative I like Find an alternative Not Fixed
141 Alfs First Project Make a sandwich 1 2 15, 55, 15, 15 1, 0.5, -1, 0 toastmaster, I can do it well enough, busted breville, I hate toast Toast the bread Not Fixed
142 Alfs First Project Make a sandwich 1 3 30, 30, 20, 20 0.5, 0, -0.2, -1 I get exactly what I want, I'm not fussy, I'll tolerate my second choice, what? no gluten free? choose the bread Not Fixed
143 Mobile Bet Builder Venue environmental 2 1 1 1 4 85,5,10 0,-0.5,1 Refresh successful, App crashes (x), Refresh successful and Bonus Incentive offered Requires refresh Not Fixed
144 Mobile Bet Builder Venue environmental 2 3 1 1 1 90, 10 0,-5 Wifi reset successful App opens, Venue reset unsuccessful (X) Venue resets wifi Fixed
145 Mobile Bet Builder Log in 2 3 1 1 1 100 0 Login successful Log in retried Not Fixed
146 University of Melbourne Select a course 1 1 60, 40 0, -2 Finds suitable course, Doesn't find suitable course (x) Look for course Fixed
147 University of Melbourne Select a course 1 2 80, 10, 10 0, -1, 0 Course meets expectations, Course doesn't meet expectations, Unsure if course meets expectations Check Course Not Fixed
148 University of Melbourne Select a course 2 1 1 2 3 50, 50 1, -3 Course meets expectations, Course doesn't meet expectations Further research Not Fixed
149 University of Melbourne Select a course 1 3 75, 25 0, -2 Best option, Not best option (x) Compare Course Not Fixed
150 University of Melbourne Select a course 2 2 1 4 2 10, 90 -1, -3 Applies anyway, abandons (x) Decision Point Not Fixed
151 University of Melbourne Select a course 1 4 80, 20 1, -3 Students meets prerequisites, Student doesn't meet prerequisites Check Eligibility Not Fixed
152 Mobile Bet Builder Venue environmental 2 4 1 1 2 95,5 0.5,-5 App opens successfully, Venue Wifi not working (x) Switches to Wifi Not Fixed
153 ReEm Home 1 1 80, 10, 10 +1, -1, -1 Find correct item, Find no items, Find incorrect item Search Not Fixed
154 ReEm Home 1 2 80, 5, 15 +1, -1, 0 Find expected category, Find no matching category, Find a reasonable alternative category Use menu Not Fixed
155 Sample airline project Security 2 1 1 3 1 50,50 -1,0 Give up item,Did not give up item May have to give up item Not Fixed
156 Sample airline project Guest lounge 1 1 90,5,5 0,-1,2 Smiled and friendly,Grumpy and rude,Remember me from last time Barista greeting Not Fixed
157 NSW Department of Customer Service Website Disability support 1 1 34,33,33 0,-2,-1 Find it,Search did not work,Categories did not resonate Find Disability support Not Fixed
158 NSW Department of Customer Service Website Disability support 2 1 1 1 1 50,50 0,-1 Understood,Not understood Comprehension Not Fixed
159 NSW Department of Customer Service Website Disability support 2 2 1 1 1 90,10 0,-1 Can scan information, cannot scan information Look at information Not Fixed
160 NSW Department of Customer Service Website Disability support 2 3 1 1 1 95,5 0,-2 text size ok, text size not ok Reading text Not Fixed
161 NSW Department of Customer Service Website Disability support 2 4 1 1 2 70,15,15 0,0,0 Google search, Call Service NSW, Go into Service NSW Try another method Not Fixed
162 NSW Department of Customer Service Website Water restrictions 1 1 71,29 0,-1 Find it,Do not find it Go to the website to find water restrictions information Not Fixed
163 NSW Department of Customer Service Website Disability support 3 1 2 4 2 70,0,1,29 -2,0,1,-3 Long wait unknown,Long wait known, short wait,no answer (x) Call answer Not Fixed
164 NSW Department of Customer Service Website Disability support 3 2 2 4 2 50,30,20 0,1,-2 Normal,Friendly,Rude Greeting Not Fixed
165 NSW Department of Customer Service Website Disability support 3 3 2 4 2 60,10,30 0,2,-4 Solved with time,Solved easily,Not solved Call resolution Not Fixed
166 Line of sight Find and pay an invoice 1 1 30,50,20 1,0,-1 Exceeds expectations,Meets expectations,Below expectations The user must be able to select from the invoices currently assigned to them to pay Not Fixed
